Service Reviews, Research, Evaluations and Audits

  • designing in inclusion from the start
  • creating improved services to meet your needs
  • service reviews to gauge success
  • service and risk auditing to plug gaps

Planning, delivering and evaluating goods and services that meet users' and customers' needs today is increasingly complex. Finances are scarce, government priorities are constantly shifting, Britain's demography is fast changing. New laws and regulations are introduced, placing increasingly complex duties on public bodies and companies to demonstrate compliance with a value-for-money framework. Balancing opportunities with responsibilities and competing priorities, in a risk-sensitive environment, in the full glare of the public gaze, requires advanced skills in transparent transformational change.

With more than 30 years' experience as an advisor, consultant and former senior local government manager, I offer a range of tools which I will use to help you design, develop, deliver and evaluate goods and services that meet your needs, values and budget, and which deliver transformational change.

Service reviews are undertaken to gauge the performance of a whole or part of an organisation. They include:

  • Equality Impact Assessments
  • risk scoping and audits
  • stakeholder consultation and engagement
  • performance management
  • staffing reviews
  • contracting out services
  • research into specific customer care, equality and diversity areas

Service auditing and action planning are an effective way to chart success, plug gaps and ensure that an organisation responds to legislative, customer or other demands.

I operate a sliding-scale flexible-fee structure based on what needs doing and the budget available.


"The person who says it cannot be done should not interrupt the person doing it."

Chinese proverb.